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Report name: 18. DIGITALIZATION MATURITY AUDIT

Report scope: Human resources, Finance, Accounting, Marketing, Sales, Operations, Research, Development, Information technology, Project management, Logistics, Quality assurance, Customer service, Legal, Public relations, Strategic planning, and company Administration.

COMPANY
  • Company Name: Company Digitalisation Maturity
  • Country: Czechia
AUDITOR
  • Name: Company Digitalisation Maturity
  • E-Mail: info@myaudit.org
  • Web: 18. Company Digitalisation Maturity
REPORT
  • Report ID: 0fe11274-b79c-415a-84ea-fdce1b6bae97
  • Audit Date: 2024-03-22 10:57:52
TOTAL SCORE

ASSESSMENT SUMMARY

HEALTH-CHECK RESULTS
PROCESS AREA
AS IS RATE
MAX RATE
SCORE
01. HUMAN RESOURCES
10
100
10%
02. FINANCE AND ACCOUNTING
20
100
20%
03. MARKETING & CREATIVES
30
100
30%
04. SALES
40
100
40%
05. OPERATIONS
50
100
50%
06. RESEARCH AND DEVELOPMENT
60
100
60%
07. INFORMATION TECHNOLOGY
70
100
70%
08. PROJECT MANAGEMENT
80
100
80%
09. LOGISTICS
90
100
90%
10. QUALITY ASSURANCE
100
100
100%
11. CUSTOMER SERVICE
100
100
100%
12. LEGAL
100
100
100%
13. PUBLIC RELATIONS
100
100
100%
14. STRATEGIC PLANNING
100
100
100%
15. COMPANY ADMINISTRATION
100
100
100%

RECOMMENDED CORRECTIVE ACTION

CATEGORY
ACTION DESCRIPTION
01. HUMAN RESOURCES
Focus on strategic steps towards effective digitization. Start analyzing existing processes and identify the area where digitization can bring the greatest benefit. Invest in modern technology and systems to facilitate effective employee management, recruitment processes and performance management. Provide training for employees to adapt to new digital tools. Actively seek innovative solutions to improve internal communication and collaboration. Create a clear digital strategy that supports business growth and competitiveness in the digital era. Don't forget to monitor and evaluate the success of implemented measures so that you can flexibly respond to changes and constantly optimize the digital environment for the benefit of the entire organization.
02. FINANCE AND ACCOUNTING
It is necessary to focus on modernizing processes to improve efficiency and accuracy. Start by implementing software solutions to automate routine tasks like invoicing and billing. The introduction of cloud systems will allow easier management and sharing of financial data. Invest in digital analytics and reporting for better monitoring of financial results and strategic planning. Train employees on new digital tools and data security. Develop integrated systems that facilitate collaboration between Finance and other parts of the company. Build the foundations for future growth and competitiveness through the gradual digitization of key processes and constant monitoring of new technological trends.
03. MARKETING & CREATIVES
In the company, focus on the fundamental modernization of marketing strategies. Start implementing digital tools to track and analyze customer behavior. Create online platforms for effective promotion of products and services. Improve website and social media for better interaction with target audience. Automate email marketing and personalize content for personalized customer experiences. Develop SEO and digital advertising skills to increase online visibility. Invest in data analytics to better understand marketing campaigns. Provide employees with digital skills training. Build a solid foundation for future innovation and responsiveness to changing market needs.
04. SALES
Focus on deepening digital initiatives in Sales. Implement advanced CRM systems with features for tracking and analyzing customer behavior. Automate client recruitment and bid negotiation processes. Improve online communication and use social media to build relationships with customers. Implement technologies to monitor and evaluate salesperson performance. Provide training to employees on modern business strategies and digital tools. Actively use data analysis to identify new business opportunities. Support salespeople in effective use of online presentations and virtual meetings. Track measurable KPIs and flexibly respond to customer needs to increase team productivity and improve overall sales results.
05. OPERATIONS
Move towards a larger transformation of operations. Implement integrated digital systems to effectively manage production, warehouse and supply chains. Automate routine processes to increase productivity. Integrate advanced analytics tools to optimize processes and make better decisions. Use IoT to monitor and control devices in real time. Invest in digital employee training and support the creation of a culture of innovation. Develop strategies to increase the efficiency of the use of obtained data. Monitor and analyze digitization results to identify opportunities for further optimization and growth. Do not forget about flexibility so that the company is ready for further digital developments and changes in the industry.
06. RESEARCH AND DEVELOPMENT
Strengthen the digital transformation of Research and Development (R&D). Implement advanced collaboration and project management tools. Implement digital technologies to optimize research and development. Use Big Data and data analytics to better understand market trends. Integrate AI and machine learning into the innovation process. Support the team in digital skills and creative thinking. Engage in partnership and collaboration with external innovation firms. Build a strong digital culture that encourages openness and the sharing of ideas. Monitor performance and measurable KPIs for continuous improvement of the innovation process. Actively respond to new technological trends and change strategy according to market needs to stay competitive.
07. INFORMATION TECHNOLOGY
Empower digital transformation in the IT department. Implement advanced analytics tools and artificial intelligence for more efficient processing and use of data. Deploy more extensive cloud services and technologies for better system management, scalability and availability. Integrate automation into all layers of IT infrastructure and processes. Strengthen security measures and follow the latest technological trends in cyber security. Support IT staff in specialized training and certifications. Create strategies for effective data management, including Big Data and IoT. Track results and measurable KPIs for continuous improvement of digital initiatives. Actively collaborate with other departments on integrated digital solutions for the entire business.
08. PROJECT MANAGEMENT
Focus on optimization and strategic expansion of digital tools. Integrate more extensive design platforms that enable overall synchronization and tracking of all projects. Implement tools to automate routine tasks and monitor key metrics in real time. Develop agile project management methodologies to increase flexibility and speed of response to changes. Implement advanced data analytics for a deeper understanding of project performance. Provide additional training in advanced digital skills and agile methods. Work with the IT department to integrate project tools with other company systems. Monitor and analyze the results of digitization projects and actively seek additional opportunities for innovation. Maintain a culture of flexible adaptation to digital trends and empower the team in a proactive approach to improving digital project management.
09. LOGISTICS
Boost efficiency and competitiveness. Expand the deployment of advanced software solutions for route planning and optimization. Implement further automation in warehouse processes using robotics and artificial intelligence. Integrate data analytics for predictive insights into demand and inventory management. Monitor the results of digital innovation through KPIs such as delivery time and logistics costs. Train employees in professional digital skills and technology. Implement monitoring and tracking through IoT devices and expand the deployment of autonomous vehicles. Work with suppliers to integrate digital technologies throughout the supply chain. Monitor current trends in logistics and respond flexibly to changing market demands to maintain leadership in your industry.
10. QUALITY ASSURANCE
Focus on excellence and innovation. Implement test automation tools with a high degree of intelligence and autonomy. Leverage extensive analytics platforms for in-depth analysis of test results and anticipating potential issues. Integrate artificial intelligence for adaptive testing and immediate reactions to code changes. Implement technologies for real-time testing and monitoring through IoT and sensors. Implement data analysis tools to better understand errors and optimize QA processes. Provide regular training to staff in the latest QA technologies. Work with the development team to continuously improve automated testing processes and implement new innovations. Monitor QA trends and respond dynamically to changing business needs. Maintain a leadership position in the development of quality products or services.
11. CUSTOMER SERVICE
Improve Customer Service towards excellence. Use advanced CRM systems with analytical tools for a deeper understanding of individual customer needs. Implement artificial intelligence and machine learning to personalize communications and proactively solve problems. Deploy large-scale chatbots with complex interaction capabilities. Integrate technologies to recognize customer emotions. Provide employees with premium customer service and conflict training. Monitor real-time data for immediate response to customer needs. Create strategies to enhance customer loyalty and positive experience. Maintain a high standard of service and respond flexibly to changing trends and customer needs to maintain a competitive advantage.
12. LEGAL
Focus on maximizing efficiency and innovation. Implement advanced legal data analytics and predictive analytics platforms for risk prevention. Use artificial intelligence to automatically detect and analyze legal documents. Integrate blockchain for transaction security and transparency. Provide specialized training to legal team in technology innovation, cyber security and AI ethics. Get involved in the development of AI assistants for legal advice and decision-making. Create dashboards for real-time monitoring of legal performance indicators. Maintain a flexible and agile approach to rapid changes in the legal environment. Work with the IT department to continuously optimize and update digital tools. Constantly monitor new technological trends and innovations in the field of law to maintain a competitive advantage.
13. PUBLIC RELATIONS
Focus on innovation and maximizing communication efficiency. Use deep data analytics and artificial intelligence tools to qualitatively measure campaign success. Implement personalized audience targeting strategies based on data analysis. Monitor and respond to current trends in public opinion and the media environment. Work intensively with influencers and create innovative content for various digital channels. Use advanced platforms to manage media relations and monitor online discussions. Support the team in continuous training in the latest digital tools. Develop strategies for crisis communication on online platforms. Maintain an agile approach to digital changes and be ready to quickly adapt to new trends and technologies.
14. STRATEGIC PLANNING
Focus on maximizing efficiency and innovation. Use cutting-edge technologies for advanced data analysis, machine learning and artificial intelligence for precise predictions and strategic decision-making. Integrate strategic planning with agile methods and support rapid adaptation to changing market conditions. Create interactive dashboards for clear performance monitoring. Provide training to the team in the latest technology and digital skills. Monitor global trends and innovations in the field of strategic planning and consider possible partners for cooperation. Actively participate in digital conferences and workshops. Build a culture of innovation and support the team in finding new ways to use digital tools to achieve strategic goals. Maintain an open dialogue with business leadership about the need for continuous digital strategy development and strategic planning.
15. COMPANY ADMINISTRATION
Focus on optimization and innovation. Use the latest technologies for fully automated processes, including RPA (Robotic Process Automation) and artificial intelligence. Implement extensive business intelligence and data analytics systems for deeper understanding of performance and trends. Implement digital platforms for end-to-end document management and effective collaboration. Provide employees with training in the latest digital skills. Monitor KPIs such as efficiency and cost and proactively respond to results. Work with the IT department to continuously improve the digital infrastructure and integrate new technologies. Monitor trends in administration and respond flexibly to changing business needs. Maintain a culture of innovation and continuous improvement, and support the team in accepting new digital challenges.

TOTAL SCORE DEFINITION

RANGE
SCORE LEVEL
DESCRIPTION
>33%
Level 1 - Strategic
Define a clear digital strategy for the future, identify key areas for digitization and set goals. Identify manual processes that can begin to be automated. Provide staff training in basic digital skills for working with computers and digital tools. Learn about security policies and start protecting your digital data and information. Start building simple digital databases to record customers and business transactions. Analyze costs and benefits associated with digitization and plan investments with future growth in mind.
34-66%
Level 2 - Preferred
Start digitizing core processes such as invoicing, inventory records and communication. Consider implementing an Enterprise Resource Planning (ERP) system to unify and improve the management of various aspects of the business. Create a modern website and strengthen your online presence to increase visibility and reach new customers. Move some operations and data to the cloud, allowing for more efficient management and access to information. Improve digital marketing strategies to reach your target audience and build your brand online. Start building digital databases that facilitate customer registration and the creation of personalized offers. Implementation of e-learning platforms to train employees to acquire the necessary digital skills. If necessary, consider creating simple mobile applications to improve communication with clients. Actively collect feedback from customers and employees and use the data to continuously analyze and improve processes.
67-90%
Level 3 - Maintained
Identify manual processes that can be automated. Implement tools for more efficient and faster work. Implementing or improving a Customer Relationship Management (CRM) system will strengthen customer relationship management and enable better personalization of services. Move more data and applications to the cloud, enabling easier access and collaboration, while reducing IT infrastructure costs. Engage in digital skills training for employees and ensure they are able to make full use of the digital tools available. Enforce security measures to protect digital data. Implementation of regular security audits and cyber security training. Develop data analysis and reporting tools to better understand business performance and make informed decisions. Strengthen online presence and develop e-commerce strategies to expand market opportunities. Actively monitor digital trends and technological innovations in your industry. Adapt to rapidly changing market demands.
91-100%
Level 4 - Excellence
Identify areas where digitized processes can still be optimized and made more efficient. Evaluate automation options and implement technology improvements. Engage in in-depth digital data analysis. Use the information obtained to better understand customers, market trends and strategic decisions. Provide employees with relevant training to use digital tools. Ensure that they are able to fully utilize the digital environment to work effectively. With a focus on cyber security, ensure digital data and processes are protected from threats. Implement security protocols and audit regularly. Encourage creativity and innovation in the company. Invest in research and development of new digital technologies that could move the business forward. Create superior digital customer service. Improve communication and interactions with clients using modern communication channels. Actively use social media and digital marketing to strengthen brand awareness and target audience communication. Stay up-to-date on the latest digital trends in your industry. Adapt to rapidly changing market needs.

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