Easy to use and set up

Forget filling up forms. Allow us to discover new assets in your network.

Self-sustaining ITSM Solution

Online ITSM that’s easier to host and maintain data to mitigate risks. Leverage third-party integrations to manage services from a single portal.

Boost Productivity, Efficiency

Automate tasks, establish workflows, and standardize processes. Use self-service and knowledge management to let users help themselves. More ITSM features to enhance your service delivery

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your SaaS-based ITSM software.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your ITIL based service management tool, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your cloud-based ITSM solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it’s rolled out.

Reporting

Identify bottlenecks, make informed decisions, monitor the ITSM system performance, and improve service delivery with predefined and custom reporting capabilities.

Integrations

Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.

Gamification

Your internal ITIL helpdesk powered by Freshservice comes with Integrated game mechanics that transforms your helpdesk and make work fun by motivating agents with rewards for tasks.